Telephone Services

Call History

  • View Call History
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • Press the softkey to return to the Call History screen.
    View Call Record Details
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • Select a call record and press the Details softkey (you may need to press the more softkey first).
    • Press the softkey to return to the Call History list.
    Dial From Call History
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • From the Call History list, select the call you want to dial and do one of the following:
    • Press the Call softkey.
    • Press the line key.
    • Pick up the handset.
    • Press the speakerphone or headset button.
    Clear Call History
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • Press the Clear softkey (you may need to press the more softkey first).
    • Press the Delete softkey to delete the Call History list, or press the Cancel softkey to go back to the Call History screen.

Directory Features

  • Dial A Contact From Directory
    • Press the Contacts button.
    • Select Corporate Directory. (Use the Navigation bar and button to scroll and select.)
    • Select any of these criteria to search for a co-worker: FirstName/LastName/Number
    • Enter the search criteria information, press the Submit softkey, and select a contact.
    • To dial a contact, use one of these options:
    • Press the Dial softkey.
    • Press the Select button.
    • Press the contact label number.
    • Press a line button.
    • Press the Speakerphone button.
    • Press the Headset button.
    • Pick up the handset.
    Dial A Contact While On Call From Directory
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • From the Call History list, select the call you want to dial and do one of the following:
    • Press the Call softkey.
    • Press the line key.
    • Pick up the handset.
    • Press the speakerphone or headset button.

Calling Features

  • Forward Call
    • Press the Fwd All softkey.
    • Enter the target phone number. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.)
    • Visual confirmation displays on your screen for as long as the feature is enabled.
    • To cancel call forwarding, press Fwd OFF.
    Hold and Resume a Call
    • To put a call on hold, press the Hold button .
    • The Hold icon displays and the line button flashes green.
    • To resume the call, press the Resume softkey or the flashing green line button.

Conference Call

  • To make a conference call And To add Another party
    • Press the Applications button.
    • Select Call History. (Use the Navigation bar and button to scroll and select.)
    • Select All Lines or the line that you want to view.
    • From the Call History list, select the call you want to dial and do one of the following:
    • Press the Call softkey.
    • Press the line key.
    • Pick up the handset.
    • Press the speakerphone or headset button.
    Remove Conference Participants
    • While in a conference, press the Details softkey to view a list of participants.
    • Highlight the participant that you want to remove, then press the Remove softkey.
    Do Not Disturb
      Do Not Disturb (DND) allows you to turn off either the ringer on your phone, or the ringer and any other audible or visual notification that you have an incoming call. When the ringer and notifications are turned off, the call is sent directly to your voicemail system. Your system administrator sets up a line button on your phone for DND, but you can change your DND options from your User Options web pages.
    • DND interacts with other types of calls:
    • If both DND and Call Forward All are enabled, calls are forwarded without any visual or audible confirmation.
    • DND does not affect intercom calls or non-intercom priority calls.
    • If both DND and auto-answer are enabled, only intercom calls are auto-answered.
Last updated on: 22 February, 2019